Once you complete your flight booking, you will find your DeNA TRAVEL Itinerary Number on the booking completed page and receive a confirmation e-mail (titled: [DeNA TRAVEL] Booking completed.) from DeNA TRAVEL. Please log in to your MY BOOKING with your DeNA TRAVEL Itinerary Number and registered email address. You can also check the link of MY BOOKING on the confirmation e-mail, then check your travel details.
Also we will send you an e-mail (titled: [DeNA TRAVEL] Your Electronic Ticket/Itinerary Receipt is ready.) when the e-Ticket receipt is ready. (Normally within 3 days of the completion of your booking.) Please print it out from your MY BOOKING before the departure. You can also find Airline reservation number on your e-ticket/itinerary receipt.
- Go to MY BOOKING page and log in with your itinerary number and e-mail address.
- Click "View Details" on MY BOOKING TOP.
- Find MY BOOKING MENU and review the details of Itinerary.
- When your e-ticket is ready, "e-Ticket Receipt " button become clickable and you can print out your e-ticket.
If you have not received a confirmation e-mail, please check your SPAM folder as well (The domain of the e-mail address will be skygate-global.com). If you cannot find it, there is a chance that you have entered the incorrect e-mail, please contact us via the Inquiry form with your name, phone number (we will call the number that was used to make the reservation) and a preferred time frame within 9am-5pm AWST on a business day. You will receive a callback.