You can cancel your Itinerary from MY BOOKING page, excluding LCC tickets.
How to check Cancellation fees and Cancel booking;
- Go to MY BOOKING page and log in with your itinerary number and e-mail address.
- Click "View Details" on MY BOOKING TOP.
- Find MY BOOKING MENU and review the details of Itinerary.
- Click "Cancellation" on the menu, then you can see the details of cancellation fees, non refundable fees and Return. (It is unable to cancel and refund any LCC tickets)
- If you really want to cancel your Itinerary, click "Cancel My Flights" button then the Confirm Cancellation screen will be shown as "Do you really want to cancel the flights?", then click YES. (After you canceled your flights, you can not reinstate the booking.)
The trip will have to be cancelled for all passengers and partial cancellation is not possible by online. If you want to cancel partial passengers, please contact us via Inquiry Form. We will check any kind of refund is possible or not. Furthermore, single legs of the trips within a larger itinerary cannot be cancelled by DeNA TRAVEL and the whole trip would have to be cancelled.