View your hotel booking
How do I find a booked itinerary?
I forgot my itinerary number.
Can I make a reservation by phone?
Why can't I receive an e-mail after the completion of the reservation process?
About traveler age
What should I do when I made mistakes on guests name.
Check In & Check Out
Change & Cancel
How do I change my hotel booking?
How do I request for smoking preference?
How do I make special requests?
How do I cancel my hotel booking?
Payment & Receipt
How can I get invoice/receipt of my payment?
What are my payment options?
Why was DeNA TRAVEL unable to process my payment?
Are there credit card processing fees?
I cancelled my reservation but I have yet to receive my refund.
There is a pending transaction, what should I do?
How can I make an inquiry to DeNA TRAVEL?
How do I get a Hotel Itinerary confirmation?
Do I need to print out a copy of my itinerary?
How can I stop newsletters?